We'd love to hear from you
Questions about an order, a custom set for the family, or just want to talk silver? Write to us — a real person replies, usually within a day.
Tell us what's on your mind
Details, at a glance
thesivyjewels@gmail.com for general queries
thesivyjewels@gmail.com for order support
Phone & WhatsApp
+91 92052 74881
10am – 7pm, Monday to Saturday
Atelier
The Silvy Studio,
Delhi Shastri Nagar, 3rd floor Block-B, House no.939/1, 110052
Response hours
| Mon – Fri | 10:00 – 19:00 |
| Saturday | 11:00 – 17:00 |
| Sunday | Closed |
Follow along
Quick answers
How long will my order take to arrive?
Delivery timelines depend on your location: Delhi/NCR: 2–4 business days, Other metro cities: 3–5 business days, Rest of India: 5–7 business days, Remote areas: 7–10 business days.
Can I get a piece customised or engraved?
Yes — initials, names, and small motifs can be added to most pieces. Mention what you'd like in the message form above, and we'll confirm feasibility and turnaround time within a day.
What's your returns and exchange policy?
Unworn pieces in original packaging can be returned within 7 days of delivery. Personalised and engraved items are made to order and are final sale.
Do you offer wholesale or corporate gifting?
We do — for bulk gifting or wholesale enquiries, select "Wholesale & partnerships" in the form above and share your requirement, and our team will follow up with pricing.
"Every message we get is a little like untying a thread — we take our time getting it right."
The Silvy