The Silvy
Return & Refund Policy
At The Silvy, we value trust and transparency. Every piece of jewellery is carefully inspected before dispatch. In the rare event of an issue, our return policy ensures fairness while protecting against misuse.
✅ Eligible Returns
- Items received damaged, defective, or broken upon delivery.
- Wrong product delivered (different design, size, or colour than ordered).
- Return requests must be made within 48 hours of delivery.
📹 Proof Requirement
To process a return, customers must provide:
- A continuous, unedited unboxing video showing: the sealed package before opening, the full unboxing process, and the jewellery item in its damaged condition.
- Clear photos highlighting the defect or damage.
- Proof of purchase (order ID or invoice).
Claims without proper video/photo evidence will not be accepted.
🚚 Return Process
- Contact our support team at Chat with us on WhatsApp within 48 hours.
- Share the required video/photo proof.
- Once approved, ship the item back in its original packaging.
- After inspection, we will issue a replacement or refund within 7–10 business days.
🔒 Fraud Prevention
- All returned packages are video-recorded during opening at our facility.
- If the package is found empty, tampered, or missing the product, the return will be rejected immediately.
- Any mismatch between customer-provided proof and the returned package contents will result in claim denial.
- Customers are responsible for securely packing the product when sending it back.
🚫 Non-Returnable Items
- Jewellery showing signs of wear, alteration, or misuse.
- Customised or engraved pieces.
- Items returned without proper proof or outside the return window.
- Empty package returns (no jewellery inside).
💰 Refunds
- Refunds are processed to the original payment method.
- Shipping charges are non-refundable unless the error was on our side.